Any item that arrives with damage, is the incorrect item or has been incorrectly described online can of course be returned for free.
If you simply do not like the item when it arrives, it does not fit in the space or the courier company are unable to deliver due to access issues this will attract a return fee dependent on the returned item(s) weight.
Products that weigh under 25kg will be charged at £20 per order, and items over 25kg will be £40. This amount will be deducted from your refunded amount.
Please note that items can be returned to your local store or one of our outlets free of charge.
Simply arrange a return online through the My Account section on our website and we will contact you to arrange collection.
Please note that for hygiene reasons mattresses that have been removed from their packaging and/or used will incur a charge to compensate for their reduction in value.
There is a maximum number of exchanges that we will do for free - this number is three.