What should I do if my order does not arrive?

The courier should be in touch the day before your order arrives to narrow down your delivery timeframe.  

Most of our couriers will provide a link to their courier portal for you to track your order progress.  These can be found in the My Account section of our website.

You may also wish to call the courier direct - if the courier wishes you to do this they will provide you with a phone number.  

If you have tried the above and this has not provided you with an answer you can call us on 0333 200 1725 and speak to our Post Order Team.  Please have your order number to hand. 

Alternatively, you can message us through the chat option on our website and through Facebook messenger.