I wish to make a complaint

If we have fallen below your expectations please in the first instance email the details of your issue, the order number and the product information to Contact Us and we will do our best to help you.

If you would prefer to speak to an operator please call us on 0333 200 1725 but please be aware that if the issue is regarding a product we will require photographic evidence.

Complaints relating to financial services (Finance / Credit Agreements)

In the unlikely event that you remain dissatisfied with our response to any complaint regarding a finance or credit agreement you may be entitled to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service (FOS) is a free, independent complaint resolution scheme. The FOS may not be able to consider a complaint if you have not provided us with the opportunity to resolve it first.

How to complain: https://www.financial-ombudsman.org.uk/consumers/how-to-complain

Contacting the Financial Ombudsman Service:

Phone: [phone]

Email: [e-mail]

Website: financial-ombudsman.org.uk

Post:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London E14 9SR