I have received a response to my complaint and am not satisfied.

We have an internal escalation procedure so if you feel your issue has not been resolved/handled to your satisfaction please make a member of our team aware and we will escalate to a Manager.

Please email us at Contact Us or call us on 0333 200 1725. 

Complaints relating to financial services (Finance / Credit Agreements)

In the unlikely event that you remain dissatisfied with our response to any complaint regarding a finance or credit agreement you may be entitled to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service (FOS) is a free, independent complaint resolution scheme. 

How to complain: https://www.financial-ombudsman.org.uk/consumers/how-to-complain

Contacting the Financial Ombudsman Service:

Phone: [phone]

Email: [e-mail]

Website: financial-ombudsman.org.uk

Post:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London E14 9SR