Out of stock items on orders

If you place an order with us where one or all of your items are out of stock then we will keep you up to date using emails, and at times of large scale stock delays, phone calls.

You can also track the progress of your order in the My account section of our website.

Orders with items on a longer than 2 week lead time

We send stock update emails fortnightly on a Wednesday evening.  you will receive the first of these 2 weeks after you placed your order.

Orders without an estimated due date

From time to time some of our items are available to order on lead times where we cannot give an exact date when they will be available.  If an item you are ordering fits this criteria then you will be 

We will still send you stock update emails fortnightly to let you know we haven't forgotten about you, but 

When should I contact you?

If it has been more than 2 weeks since your order was placed and you have not heard from us please log into the My account section of our website to check the date and the email address you supplied to us at point of order.  If either of these are missing simply email us at [e-mail] and we will provide you with an update.