How do I make a claim?

We’re dedicated to ensuring we provide the best customer service, so we’ve made sure that making a claim is as seamless as possible. Just follow these easy steps…

1. Have your order number to hand (and batch code or label, if possible) as well as a photo of the fault that is subject to the claim in question
2. Contact our friendly Customer Services team via phone [phone] or email at [e-mail] to discuss the issue
3. Let us do the rest. If your fault is covered within the guarantee, our internal teams will then allocate a specialist technician to come and repair or replace your item.

What happens once I've made a claim?

All repairs will be carried out by qualified service technicians appointed by The Cotswold Company, who will work with you to carefully repair your item.

If we are unable to repair your furniture, for any reason, we will replace it with the same item, where possible. And if this is no longer available, a suitable alternative of the same quality and style will be offered.

How long do I have to make a claim?

Should you need to make a claim, all relevant paperwork should be submitted within 28 days of this first being reported to The Cotswold Company.

My item was delivered damaged, can I still make a claim?

On the rare occasion that your item is delivered damaged, please contact us directly in the first instance and we will resolve this for you.

If I accept a damage discount, does it invalidate my guarantee?

No. Any form of damage discount would only be applicable to a small scratch or similar. On the rare occasion that your item may be delivered significantly damaged, we would immediately provide a replacement.