Ordering and payment information

Pre-purchase

• Can I request a catalogue?
• Do you price match?
• Your website says the product is unavailable - what does this mean?
• How do I know my furniture will fit?
• What payment methods do you accept?

Post-purchase

• Out of stock items on orders
• Where is my Order Number?
• I haven't received my order confirmation
• Can I change delivery details on an order?
• Can I see my previous orders?

Finance

• Do you offer finance?
• What are your finance options?
• Is there a minimum spend?
• Who supplies your finance?
• Can I pay off my agreement early?
• My application has been referred - what does this mean?

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Voucher codes

• Discount from email not applied
• Refer a Friend discount code
• I have typed in a discount code and it has not applied a discount
• Voucher code usage rules
• Can I use a code on Sale items?

General

• The colour does not match my existing furniture